+1 519-654-7600 · shawn@shawn-brock.com
Process optimization, continuous improvement, lean manufacturing, Six Sigma
ERP certifications, Epicor, Zendesk, OMS/WMS implementation, SOP development
P&L ownership, budgeting, financial oversight, cost reduction
Six Sigma Green Belt II certified, Kanban trained, lean principles
Lease renegotiation, supplier terms, vendor on-boarding
Multi-site retail, warehouse, and production facility oversight
Cross-functional team leadership, mentorship, cultural development
Dual citizen, international supply chain, global vendor management
A career defined by quantifiable operational impact — the language of Private Equity value creation.
Regularly achieving 92%+ On-Time In-Full at DKK Enterprises
Grew online sales by +30% and nearly doubled online profit margin at First Jewelry
Financial and operational restructuring savings at Things Engraved
Duties drawback, PLM, and scrap metal sell-off programs at First Jewelry
RFP processes selecting new IT and supply chain partners at Built NY
Grew store basket size at Things Engraved turnaround
Accountability for all operational areas of the SMB retail/wholesale business, including production and inventory, inbound and outbound logistics, customer experience, HR, and retail store oversight.
- Re-organized and expanded operational areas to retail best practices to achieve KPIs to planned revenue, including Zendesk implementation, ERP system automation, and new SOP training
- Introduced new a/b/c forecasting methodology and driving overstock reduction initiatives
- Regular auditing of freight costs and other key logistics expenses
- Vetted and on-boarded several new cost-competitive supply chain vendors and partners
- Assisted in the buildout and opening of new retail coffee & gifts store brand extension
- Now regularly achieving 92%+ OTIF, 2-day CX response time, <3% stockouts
Post-COVID, worked part-time as a consultant while wife was treated for and recovered from cancer.
- OMS software selection and implementation for small office furniture distributor incl. training
- EDI on-boarding program for newly acquired B2C home décor brand, incl. Target auditing
- Improved production processes for metals casting foundry incorporating Six Sigma and lean manufacturing principles; initiated Six Sigma certification program
$30M distressed custom gift retail chain operating 80 stores throughout Canada, owned by PE firm — turnaround mandate to stabilize and sell the business.
- Full strategic and financial leadership for all areas of the business; 10 direct reports (300+ indirect)
- Revamped stores staffing model, launched new craft shopping experience, financial and operational restructuring saving >$1.5M
- Refreshed assortment, expanded services, relaunched ecommerce sites with new Customizer & BOPIS options, balanced inventory, renegotiated leases & supplier payment terms
- Mentored veteran managers, developed and promoted new managers to transform culture and drive growth; reduced store footprint to eliminate loss leaders
- Results: Grew store basket size by +12%, increased web traffic and conversion, improved cash flow, recruited new corporate partners, increased gross margin & EBITDA
- Business sold as planned; all executive staff laid off in acquisition
$32M+ B2C and DTC fine jewelry and fashion accessories manufacturer operating in Canada, USA, and UK via multiple brands; 6 direct reports. Business assets sold on single owner's retirement.
- Leadership (incl. P&L responsibilities) for: Inventory Planning, Sourcing, Manufacturing (in-house and 3PL), Distribution, Customer Service, IT, and Accounting
- Oversaw production and import of nearly 1M units annually, 15k+ customer inquiries, 100k+ international shipments (ecommerce, EDI, and manual)
- Implemented duties drawback, PLM, scrap metal sell-off programs increasing profit +$120k/yr
- Led redesign & launch of new multi-currency ecommerce store with full digital marketing integration; grew sales by +30% and nearly doubled online profit margin
- Led change management efforts in operations, tech, and accounting efficiencies saving -$87k/yr
- Managed logistics and legal compliances for new launches in multiple international marketplaces
$80M bags, totes, and home accessories producer selling domestically and internationally; 8 direct reports. Business sold to main competitor with all exec staff laid off.
- Full P&L responsibility leading multiple facilities (domestic & overseas): Inventory Planning, Sourcing, Manufacturing, China QC team, Logistics, Fulfillment, Customer Service, IT
- Produced 2.8M units annually, 250k+ orders, 15k+ customer interactions
- Conducted RFP processes to select new IT and supply chain partners, saving more than -$200k/yr
- Conducted ongoing QC inspections of overseas factories and ethically vetted all new SC partners
- Prior role: Logistics Director (Consumer Products, A+E Television Networks)
Multi-site management, lean processes, P&L ownership, workforce leadership
EBITDA optimization, margin expansion, exit readiness, M&A integration
Procurement, logistics, e-commerce, inventory management
ERP implementation, WMS, digital transformation, data analytics
"Operational excellence is not a destination — it is the discipline of building systems, teams, and cultures that compound value every quarter, and leave an organization stronger than you found it."
— Shawn Brock, COO
Shawn leads with a bias for action, data-driven decision-making, and an unwavering focus on the metrics that matter to PE sponsors: EBITDA, margin, and scalability. Equally comfortable in the boardroom and on the warehouse floor, he rapidly diagnoses operational gaps and executes value creation plans with the urgency compressed hold periods demand.
Every initiative anchored to measurable EBITDA or margin impact
Develops high-performing cross-functional teams at scale
Operates with PE-grade urgency and disciplined prioritization
Scales organizations for exit while maintaining operational stability
University of Delaware
California State University
Project Management Professional (PMP) — Epicor University
Six Sigma Green Belt II — Target USA / CSSC
Production Inv. Planner / CPIM — APICS / ASCM
12B Combat Engineer — US Army Corps of Engineers
Shawn maintains a robust executive digital footprint — reinforcing credibility with PE recruiters, operating partners, and portfolio CEOs.
- Email — shawnb389@gmail.com
- Executive Portfolio Website — Leadership bio, anonymized case studies, and 90-day COO framework
- Substack / Medium — Thought leadership on PE value creation, supply chain, and digital transformation
Toronto / Greater Toronto Area, Ontario, Canada
📧 shawn@shawn-brock.com
📞 +1 519-654-7600